Katie's Villa
Charm Villa

FAQ

Our 'Frequently Asked Questions' section is here to answer some of the more common questions we are asked. However, if you cannot find the answer to your question here then please contact us and we will be happy to assist you.

Questions

Where exactly is the villa located?

The villa is located on The Manor at Westhaven just off the US27 on Ronald Reagan Parkway.

Is a visa required to visit the USA? - UPDATED & IMPORTANT INFORMATION

A visa is not normally required for citizens of most EU countries or Australia and New Zealand; however, the United States government frequently reviews and updates the entry requirements. To check that you and your party all meet the current criteria and have the correct passports please visit the web site of the US Department of State. If your are eligible to travel to the US under the Visa Waiver Program (VWP) then the I-94W forms will be issued to you by the flight attendants on the outward flight to the USA.

NEW – As of January 2009 the Electronic System for Travel Authorization (ESTA) became mandatory for VWP travellers. ESTA is a new fully automated, electronic system for screening passengers before they begin travel to the United States under the Visa Waiver Program. ESTA applications may be submitted at any time prior to travel to the United States but no later than 72 hours prior departure.  (Please note that there is now a charge for an ESTA application)

N.B. You must complete a green I-94W Non-immigrant Visa Waiver Arrival/Departure Form regardless of having completed the electronic form on line.

Is the property licensed to operate as short-term rental?

Yes we are licensed with both the State of Florida to operate a short -term rental, and as business with the local county:

Operating licenses

  • Florida Department of Business & Professional Regulation license - DWE6311679
  • Polk County business license - 129912
Is smoking permitted in the villa?

Smoking is NOT permitted in any part of the villa with the exception of the pool deck area. Smoking in rental villas and almost all other public or commercial indoor spaces is prohibited under the Florida Clean Indoor Air Act. Please read our Terms & Conditions for further details.

Are pets allowed to stay at the villa?

With the exception of guide dogs/assistance dogs, and only then by prior approval, no pets of any description are allowed to stay at the villa. Please read our Terms & Conditions for further details.

Can we hire Wheelchair Accessible Vehicles and do we need to hire a vehicle?

We recommend that you do rent a car as our villa is on a private community and is not served by any public transportation routes.

Where can we hire Wheelchair Accessible Vehicles?

Yes you can hire wheelchair accessible vehicles.  We have recently affiliated ourselves to a company called Wheelchair Vans of America.  If you contact them with a view to hiring a vehicle please quote Grainge to them and they will offer you a discount of 15% on the booking.  You can contact them either through their own website or give them a ring on 001 407 977 3799, Katie in the office will be only to pleased to help you.  They will arrange for a representative to meet you at the airport, and go through the vehicle with you until you are comfortable with everything.  On your departure a representative will meet you at the airport and collect the vehicle from you at the departure point.  Wheelchair Vans of America have a variety of vehicles and can also arrange for transfer seats or hand controls if you need them.  Child seats can also be provided free of charge if you so require

Wheel Chair vans of America will also make arrangements for obtaining a temporary blue badge through them, they will sort out toll passes if you require them and many other features, please contact Katie for further details by E Mail or telephone (001-407-977-3799).

There is another company called Florida Van Rentals they operate a convenient vehicle drop off and collection service this can be arranged directly with them. (Please be aware that if the vehicle is left at the Hyatt Hotel you will have to pay the parking fees the cost of which will depend on what time the vehicle was left there).  FloridaVan Rentals normally require you to have your own third party  Collision Damage Waiver Insurance (CDW).  This can be taken out through a company called Insurance4carhire which provide Collision Damage Waiver Insurance covering you for any hire car taken out. When we hire cars that are not adapted for wheelchairs we use Dollar; they have on-airport pick up at Orlando International. 

If you have children of 5 years of age or younger the use of child safety seats is compulsory and the car rental company may not release the car to you without having the appropriate seats for your children fitted. The rental charges for these seats can range from to per day so may wish to consider bringing your own seats. Please visit the Florida Highway Patrol web site for further information.

Who maintains your villa?

It is cared for by a well-established professional management company (Phoenix Property Services), who ensure the villa is maintained to the highest standards. Their services include housekeeping, weekly pool care, and general maintenance of the property. They are also on-hand from their office, which is just a short distance away to assist you during your stay in the unlikely event that you have a problem at the property.

Is the villa air-conditioned?

It is fully air-conditioned and climate controlled with the exception of the garage area although this does have a ceiling fan. In addition almost all of the other rooms have ceiling fans.

Does the villa have a telephone?

It has a telephone line with free unlimited local long distance and international calling to anywhere in the US, Canada, Puerto Rico the UK and Europe.  (Please note that calls to mobile/cell phones are not free and any calls made will be charged)

What entertainment facilities does the villa have?

In the family room is a 42" wall mounted flat screen TV with Hundreds of cable channels. There is also a DVD player with surround sound and a large selection of DVD’s should you wish to relax at home. In addition all bedrooms have televisions connected to the cable network, and all have a DVD player.. A large selection of children's board games and paperback books are available to you.

Does the villa have a games room?

The villa does have a games room with a table tennis table (ping pong table) and a Nintendo Wii. There is a comfortable sofa and table and chairs with a CD player.

Can I access the Internet?

The villa has high-speed wireless (WiFi) DSL (broadband) access, so you if you have a laptop PC then bring it along you can connect to our network for free. Login details are provided in the information sent out prior to your arrival.

What do we need to bring?

Just yourself and your clothes, our villa is fully equipped to be like a home from home and has all the bed linen and towels you will need. The housekeeper will also leave a small supply of toilet tissue and soap in each bathroom. We provide beach towels for when you use the pool we have a well stocked supply. Please note the property is offered on a self-catering basis and so no food and/or cleaning supplies are provided, for health and safety reasons any such items left by a previous guest are disposed of by the housekeeper.

Are welcome grocery packs available?

Complimentary welcome packs are no longer avaialable.  Due to customer feedback we have now replaced this with our shopping service which can be arranged with our concierge.  This service has proved to be hugely popular.


Where is the nearest grocery store?

A Walgreen’s Pharmacy and general store is located approximately ½ a mile away (2mins by car) A Publix grocery store is just 1 mile away in Champions Gate, and is open everyday from 8am to 10pm. A Wal-Mart Super centre is located a further 4 miles north on US-27, and is open 24 hours a day and stocks everything from milk to car tires!

Where are the nearest restaurants?

Please visit our Dining & Nightlife page, which has lots of information and links dedicated to this subject and for One-of-a-kind dining experiences

Does the villa have a home laundry?

It has a (large if you are from the UK) washing machine and tumble dryer, plus an iron and ironing board and clothes horse. You just need to supply your own washing detergent.

Will I be safe?

The Manor at Westhaven is a very peaceful and quiet location, however, for your added peace of mind the villa has a Pioneer Technologies 24/7 monitored home security system it has a detector for the sound of broken glass and the monitoring service will check if you are OK. In addition to this the villa has a security safe that is big enough to store your laptop / camera’s and to store your valuables. The Manor at Westhaven is also regularly patrolled during the day by the local Sheriff's department. The Villa also has a smoke alarm that is linked to the local fire department.

Does the villa have a barbeque?

We do not provide a BBQ at the Villa. They are however available for rent from Phoenix Property Services at a cost of $ 45.00 per week please let us know when you complete your booking form if you wish to hire one. Please note that Florida Law forbids any BBQ being used within the caged area and therefore if a BBQ is rented it MUST be used in the small garden area at the rear of the villa.

What features does the pool area have to safeguard young children?

The villa's pool and deck area is fitted with:

  • Safety fence – a 4 ft high mesh fence runs the entire width of the deck between the pool and patio door to protect children from accessing the pool. You are advised not to remove this safety net when young children are about due to the risk of drowning. If the safety net is removed it is entirely at your own risk and we do not accept any liability for any injury sustained by any person.

 

Please note these devices are not a substitute to ensuring that all young children and non–swimmers are supervised at all times. Remember that it is safer to swim with someone else rather than alone.

Is the pool heated?

During the summer months the pool and spa will be warm enough for most people without the need for supplementary heating. However, it has an electric heating system which is available at an additional cost and should be requested at the time of booking so that it is switched on in advance of your arrival to allow the water warm up to around 31°C/88°F. Please note that if the outside temperature falls below 7°C/45°F the heating system will shut down, please read our Terms & Conditions for further details. The pool also has a roll away solar cover, and is used in conjunction with the heating system during the cooler winter months to help maintain the pool's temperature at night and when not in use.

Why is there a screen over the pool area?

The screen is made from a fine mesh and is there to stop insects, debris and the Florida wildlife from reaching you and the pool. The enclosure also helps by blocking some of the sun's direct heat while letting the breeze blow through making it cooler and more comfortable.

Are there any facilities in the villa for infants & babies?

A high-chair, stroller, crib and a child’s bed.  We also have bed rails, baby monitor, changing mat, a bottle steriliser, stair gates, and sun visors for use in the car available in the villa at no extra charge. If you need more than just one of each then they can be hired from our management company please contact us for further information. If you require a babysitting service then please contact Sunshine babysitting service which has a comprehensive register of sitters and offer guests access to a fully checked babysitter at any time of year within as little as 2 hours notice. Call Cheryl at the following numbers (24 hrs): 321-228-5849 or 407-421-6505. (Please note we have no experience of this company or any other babysitting services this facility and others are available to you should you wish to you use them)

If you have children of 5 years of age or younger the use of child safety seats is compulsory and the car rental company may not release the car to you without having the appropriate seats for your children fitted. The rental charges for these seats can range from to per day so may wish to consider bringing your own seats. Please visit the Florida Highway Patrol web site for further information.

Is there a housekeeping service available?

This can be provided by local arrangement with our management company; the cost of a mid-stay housekeeping service is per visit. You are of course expected to keep the villa clean and tidy during your stay as you would your own home. You are also asked to only leave one dirty towel per person on the day of departure as it makes it very difficult for the cleaners to wash more than this amount ready for the next guests.

What is the weather like in Orlando?
Davenport, FL

Orlando is in a sub-tropical zone and has all-year round sunshine. January is the coldest month in Orlando, if you consider a low of 10°C (50°F) and a high around 22°C (72°F) cold. July and August are very hot and humid, with highs around 33°C (91°F), 95% humidity and frequent but short afternoon downpours.

Average climate data for Orlando
Month Low temp °C/°F High temp °C/°F Sunshine hours Rainfall mm/in Humidity % (a.m.) Humidity % (p.m.)  
Jan 9/48 22/72 8 62/2.4 89 54
Feb 10/5 23/73 8 60/2.3 88 51
Mar 13/55 26/79 9 89/3.5 87 48
Apr 15/59 28/82 9 68/2.7 86 47
May 19/66 31/88 9 97/3.8 86 49
Jun 22/72 33/91 9 178/7.0 88 60
Jul 23/73 33/91 9 189/7.4 89 64
Aug 23/73 33/91 8 157/6.2 92 66
Sep 22/72 32/90 7 154/6.0 92 65
Oct 19/66 29/84 7 70/2.7 89 60
Nov 14/57 26/79 7 67/2.3 89 55
Dec 11/52 23/73 7 50/1.9 89 56

Can you recommend any good web sites for flights and car rental?

A good UK based web site to visit is NetFlights.com as it will check all the airline and car rental companies for the best rates. You will usually find that the cheapest flights from the UK and Europe are non-direct ones with a US carrier (i.e. via another airport in the USA). This option can have an additional advantage as you will avoid the often long immigration queues at Orlando International offsetting the time saved by a direct flight. We usually use www.Virgin-Atalntic.com who provides an excellent service especially for those who need special assistance.

If you travelling from the UK another option is fly into Sanford airport, as it is used by many of the budget airlines who offer some very good fares. The downside to doing this is that Sanford airport is about 75 minutes from the villa, but Orlando International is just 35 minutes away.

Where is the best place to purchase tickets to the attractions?

You can of course wait until you arrive and buy your tickets at the parks, but you will probably get a better deal by purchasing them ahead of time, and there are many licensed ticket agents on the internet. If you are visitor from the UK then there are special ticket packages available, We use the Attraction Ticket Centre  Barry who runs this will deliver your tickets directly to the villa at your convenience and will make any reservations you may need

What disabled equipment is provided?

We provide the following equipment free of charge to our guests who may need to use them.

  • Manual wheelchair that is collapsible.
  • Battery operated portable hoist (We do not provide slings these need to brought over with you) A picture of the attachment points on the spreader bar are shown on our website.
  • Battery operated pool hoist with interchangeable seat or pool hoist bed. Please let us know your requirements when booking the villa.
  • A wheel walker complete with seat.
  • A shower chair
  • A shower stool
  • A shower commode chair
  • A shower bed this folds away if not being used.
  • Grab handles in most bathrooms
  • Please see our disabled access page for more details
So why book our villa?

Aside from renting our villa we also use it as our vacation home too, and so unlike many other villas you will see which are never used or cared for by their owners we invest time and effort into ensuring our villa is presented to the very best standard with the best facilities. So before booking your vacation at another villa please consider these points first:

  • Our villa is located at The Manor at Westhaven, which is one the best maintained, and most sort after subdivisions (resorts) for villa rentals in the Disney area.
  • We manage all of our bookings personally giving you an individual service matched to your requirements and are happy to answer any query you might have about the villa or Florida from our experience of travelling across the USA. As we travel regularly to stay in our villa we have equipped and furnished it to a high standard
  • If you book a villa through a vacation or package tour operator your accommodation is normally allocated on arrival so you could be placed in a property anywhere in the Orlando area with no guarantee that it will be close to the attractions or that you will be staying at a fabulous villa like ours
  • The photographs shown on this web site are only of our villa and were all recently taken by us, some other villas advertised on the internet can have photographs of the property from when it was new or even generic photographs of another villa all together.
  • We only rent our villa to private individuals and never to holiday or rental companies and by doing so it enables us not only to maintain the property to a very high standard but also offer the best rates by booking directly with us.
  • We provide disabled equipment for the use of our guests for free. Many other villas hire out the equipment at an additional cost, which soon mounts up over a period of time.
  • We also provide baby equipment such as high chair, cot bed and travel cot free to our guests. And don't just take our word for it please check our (Insert our own guest book page) page to see what our guests have to say about the villa and our service, and find out a little more (Insert our own about us page)too. Links to third party sites shown on this page are for information only.

 

Please read our Terms & Conditions for further details.

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